Privacy Policy

We collect information in two ways:

a) Information you provide directly

• Name, phone number, and email address submitted via our Free Quote form
• Project details, service type, preferred timeline, and any notes you include
• Messages sent through our contact email

b) Information collected automatically

• IP address, browser type, operating system, and referring URL
• Pages visited, time spent on pages, and click interactions (via analytics cookies)
• Device type and screen resolution for responsive optimization

We use cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our Site. The categories we use:

• Strictly necessary — required for the Site to function (e.g., security, session management). Cannot be disabled.
• Analytics — help us measure traffic and user behavior (e.g., Google Analytics). Enabled only with your consent.
• Preferences — remember your settings such as dark/light theme choice.

You can manage or withdraw cookie consent at any time via the cookie banner displayed on your first visit, or by adjusting your browser settings. Note that disabling certain cookies may affect Site functionality.

• Respond to quote requests and schedule consultations
• Communicate about your project — status updates, follow-ups, and invoicing
• Improve the Site's content, layout, and user experience
• Comply with legal obligations and resolve disputes
• Send occasional service-related communications (no unsolicited marketing without consent)

We do not sell, rent, or trade your personal information to third parties.

We share data only where necessary to operate our business:

• Service providers — hosting, email delivery, and analytics platforms acting as data processors on our behalf under confidentiality agreements
• Legal requirements — when required by law, court order, or to protect the rights and safety of Crystal Vision Glass LLC or others
• Business transfers — in the event of a merger, acquisition, or asset sale, your data may transfer to the successor entity

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Quote form submissions are retained for up to 3 years for business and tax record purposes. Analytics data is retained per the third-party provider's standard retention policy (typically 26 months for Google Analytics). You may request deletion at any time — see Section 7.

We implement industry-standard technical and organizational measures to protect your personal information, including HTTPS encryption for all data in transit, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security. We encourage you to use a strong, unique password if you create any account with our services in the future.

Depending on your jurisdiction, you may have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your personal data ("right to be forgotten")
• Restriction — request that we limit how we process your data
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interest or for direct marketing

To exercise any of these rights, contact us at Crystalvisionnj@gmail.com. We will respond within 30 days.

Our Site may contain links to third-party websites (e.g., social media, review platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

The Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal data to us, please contact us immediately and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective date" at the top of this page. For material changes, we may also provide a more prominent notice. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out: